FAQs

My Account & Order

How do I place my order?

  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add To Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  • From there, you can either login to your existing Commanding Lifestyle account or simply continue as a ‘New User’ and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

How will I know that my order is placed successfully?

  • You’ll receive another email once your order is shipped out. All you have to do then is sit back, relax, and await for your awesome product(s) to arrive!

How do I receive my Order?

  • We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending upon your location.
  • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What’s happening here?

  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For any other assistance/issues you can write to us at support@commandinglifestyle.com or call us on our helpline, and we’ll help you sort things out.

How should I check the status of my Order?

  • To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
  • Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.
  • After your order has been successfully placed, you will immediately receive a confirmation and order details via email and message. Once your products have been shipped, you will be notified again via email and message.
  • In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end with reasons and the revised shipping and delivery timelines.
  • If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at support@commandinglifestyle.com, we will see what we can do to help.

Payment

Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?

Why am I not getting any COD option on the payment page?

Are there any hidden charges?

There are absolutely NO hidden charges for any of our products, what you see is what you pay.

What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@commandinglifestyle.com.

Shipping & Tracking

How long will it take for my order to be delivered?

Are there any additional shipping charges?

How do I track my order?

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as reward points to your Commanding Lifestyle account which will reflect within 24-48 hours of initiation.

Return Policy

What are the terms of the Return Policy?

How does the Return process work?

What is the refund policy for returns of orders placed during a sale?

If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

How do I self-ship the products?

  • Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
  • You can courier the product(s) to the address mentioned below:
    Commanding Lifestyle
    Ramchandrapur South, Narendrapur
    South 24 Parganas, West Bengal, India
    700103

N.B.: We request that you do not use Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

Cancellation Policy

How do I cancel my order?

Refund Policy

What are the terms of the Refund Policy?

What are the rules for refunding courier charges?

I haven't received my refund yet. What should I do?

  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds or UPI transfer can take 7-10 business days .

Miscellaneous

Do you take bulk orders/customise products?

Will I automatically receive marketing emails from you after registration?

What to do if I forgot my password?

You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.

I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

  • We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product.
  • It is not possible to detach the invoices and tags but if you call us immediately after placing the order, our team can help you out.
  • If you want to add a note to the gift, please email the note to us at order@commandingifestyle.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.

Is there any option to try the product before buying it?

We only sell online so there is no try-and-buy option available. However, in order to make sure you pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at support@commandinglifestyle.com.

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These are one time charges and are non-refundable.

I have created a Return request. When will I get the refund?

You will receive the refund in the form of Bank or UPI transfer, once the package reaches the warehouse. To request for bank or UPI refund, you may Contact Us support@commandinglifestyle.com

What if I'm not available when the pickup is being attempted?

Our courier partner will attempt the pick up 3 times. You can let him know a convenient time to pick the product up.